Privacy
TeachTown is committed to protecting your privacy. To that end, we have created this privacy statement to inform you about our information gathering and dissemination practices for this website, www.teachtown.com, related sub-domains (collectively, the “website”), and the locally installed client application (together with the website, the “web services”). In this privacy statement you will find information regarding the following:

  1. What personally identifiable information we collect through the web services and how that information is used.
  2. Information about cookies.
  3. With whom the information may be shared.
  4. What choices are available to you regarding collection, use and distribution of the information.
  5. The kind of security procedures that are in place to protect the loss, misuse or alteration of information under TeachTown’s control.
  6. How you can access and correct any inaccuracies in the information collected about you.

If you have any questions regarding this privacy statement, if you feel that we have not complied with the policies stated here, or if you would like to request that we change the way we use your information, please contact us at support@teachtown.com or write to us at the following address:

TeachTown Support
330 West Cummings Park
Woburn, MA 01801

At TeachTown we do not sell or rent your personal information to third parties for marketing purposes. We will only share your information with third parties as described in this privacy statement or if we are required to do so by law or in the good-faith belief that such action is necessary in order to conform to the edicts of the law, cooperate with law enforcement agencies, or comply with legal process.

An Important Note About Children.

Children (persons under the age of 18) are not eligible to use the web services without some supervision from a parent, guardian or teacher. We ask that children do not submit any personal information to us unless a parent, guardian or teacher is monitoring that submission or the child’s general use of the web services. If you are under the age of 18, you may only use the web services in conjunction with and under the supervision of your parents, guardians or teachers who have authorization from your parents or guardians.

What Personally Identifiable Information do We Collect and How is it Used?

  • Sign-On. We collect your name, email address and in some instances, the company or institution you work for, and if you sign up for our services, your address and telephone number as part of the sign up process for the TeachTown.com service (the “Service”). This information is to allow you to access and participate in the web services and enable us to communicate with you regarding the web services as well as other products, services and opportunities we believe will be of interest to you. At times this communication may be effected through a third party communications company, who will be instructed to maintain the privacy of your information and use it solely for the purpose of communicating with you on our behalf. We may also use this information in aggregate form to help us improve our products and services and engage in related research activities. In addition, if you choose to post messages in our bulletin boards, chat rooms or other message areas or leave feedback for other users, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support, improve our products and troubleshoot problems as permitted by law. If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on our website, we may collect such information into a file specific to you.

  • Contact Us. We use links located in the web services to allow you to contact us directly with any questions or comments you may have. This information is used to respond directly to your questions or comments. We may also file your comments to improve the web services and offerings, or review and discard the information.

  • TeachTown.com Subscription; Purchase of Software. If you purchase a subscription to the TeachTown program or any of our software, we will collect some additional information, which may include a billing address, credit card number, a credit card expiration date, and your role vis a vis the child (e.g. parent, guardian, teacher, etc.). This information will be used to process and complete your payment. In addition, we will collect information about your child (if you are the legal guardian) or the child you’re working with (if you are not the legal guardian) including first name, age, diagnosis and developmental information. This information is used to customize the program to the child’s developmental needs and provide feedback to the parents, teachers and students regarding a child’s progress. It may also be used in aggregate form by TeachTown, either independently or with third party research institutions, for product improvement, research and studies related to the TeachTown program

  • Opt-in Programs. If you have indicated that you are interested in learning more about TeachTown and our offerings, have elected to take part in one of our Beta programs, or if you have elected to receive our newsletter or other email publications, we will collect contact information such as name, email address, phone number and address. We may also collect information about your child and his/her developmental needs. This information will only be used to contact you to provide you with further information about our products and services as you have requested.

  • Demographic Information. We automatically track certain information based upon your behavior on the web services. We use this information to do internal research on our users' demographics, interests, and behavior to better understand, protect and serve you and our community. This information may include the URL that you just came from (whether this URL is on the Site or not), which URL you next go to (whether this URL is on the Site or not), your computer browser information, and your IP address.

Does TeachTown Use Cookies? A “cookie” is a small file placed on your hard drive that tracks non-personally identifiable information such as the number that represents you as a user in our system. We use cookies to track your log-in to the web services. We also use cookies to allow you to enter your password less frequently during a session. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the webs services and you may be required to reenter your password more frequently during a session.
Additionally, you may encounter "cookies" or other similar devices on certain pages of the website that are placed by third parties. For example, if you view a web page created by a user, there may be a "cookie" placed within that web page. We do not control the use of cookies by third parties.

With Whom Do we Share Your Information? We never sell or rent your personal information without your consent. However, TeachTown may release personal information under the following circumstances:
  • Where release is required by law (for example, a subpoena) or regulation or is requested by a government agency; or
  • To appropriate persons, where your communication suggests possible harm to others.

As discussed above under “TeachTown Subscription; Purchase of Software,” if you order a subscription or purchase software from TeachTown, we will collect billing related information from you, such as a credit card number and billing address. We may share that information with a third party solely for the purpose of processing your order. In addition, we collect information about the child that is using our software or services. After we receive the legal guardian’s or lead teacher’s consent, we will share that information between that student’s teachers, legal guardians and others who the legal guardian or lead teacher has approved. We may also use that information in aggregate, non-personal form to improve our products and services or provide reports about their success.

Choices Regarding the Use of Your Information
  • How to Discontinue Receiving TeachTown Email Publications. To stop receiving TeachTown email publications, log in to your account at www.teachtown.com, select the profile link on your account page and change your email options.

  • How to Access and Update User Information. You can view and update your account information on the web by logging in and selecting the profile link, or in the TeachTown program by logging in and choosing the profile button.

How do we Protect the Security of Your Information? Protecting your privacy and your information is a top priority at TeachTown. We have taken careful measures to prevent the loss, misuse, and alteration of your information. Once we receive your information that was entered into our web services, it is stored behind a firewall. All TeachTown employees are aware of our privacy and security policies. Your information is only accessible to those employees who need it in order to perform their jobs. If you order software or services from us, we may share your information with a third party solely for the purpose of processing your order. In the rare instance that an unauthorized person obtains your credit card information and uses it, by federal law, you are only liable for the first $50. In any instance where you have discovered or suspect fraud, you need to contact your credit card companies immediately. Please be assured that all of your information is communicated via a secure connection using industry standard internet security protocols.

Notification of Changes. If we are going to use your personally identifiable information in a manner different from that stated at the time of collection through our then existing privacy policy, we will notify you via email. You will have a choice as to whether or not we use your information in this different manner. In addition, if we make any material changes in our privacy practices that do not affect user information already collected through our site, we will post a prominent notice on our website notifying users of the change.

What Happens if you Communicate with Us. When you send an email to us or visit the web site, you are communicating with us electronically. When you send an email to us, you consent to receive communications from us electronically in response. We may communicate with you by email, or by updating or posting notices on our web site. You agree that all agreements, notices, disclosure and other communications that we provide to you electronically satisfy any legal requirement that such communication be in writing. All communications with us become the property of TeachTown.

Your Consent. You acknowledge that this privacy policy is part of the website terms of use and you agree that using this site signifies your assent to TeachTown's privacy policy. TeachTown reserves the right to change the terms of service, including this privacy policy, at any time, without advanced notice. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose