Support

Overview

TeachTown®, Inc. is committed to providing world class comprehensive support at all levels to our existing and potential clients. This level of commitment is considered through all services offered from the initial sales inquiry, implementation, professional development, and supporting our clients through the fidelity assurance program for long lasting success within your organization.

Please contact TeachTown, Inc. with any questions you have. Our goal is to help you realize the maximum potential of your program and build a strong foundation to extend the long-term value in your success.

We are also open to new ideas and feedback for current products. Please contact us via email at clientservices@teachtown.com with your suggestions.

Thank you,
Your TeachTown Support Team

For Educational Program Facilitators, Coordinators and Administrators:

  • Status of your Order

    To learn about the status of an existing order, please contact our client services team.
    Email: clientservices@teachtown.com
    Phone: 800.283.0165

  • Fidelity Assurance Support and Client Services

    For questions related to the success of the program, including student usage guidelines, student engagement, programmatic approach, facilitator support, reporting data, and more, please contact our client services team.
    Email: clientservices@teachtown.com
    Phone: 800.283.0165

  • Technical Support

    For technology-related questions, please contact our Technical Support Department.
    Online: Submit a request for technical support
    Email: support@teachtown.com
    Phone: 800.283.0165

  • Billing Information

    For details regarding your purchase or payment status:
    Email: billing@teachtown.com
    Phone: 800.283.0165

For Consumer Division (Home/Parent Clients):

TeachTown recognizes all federal holidays and may post other holidays as appropriate.

Technical Support Information

If you encounter any difficulty with the software, including installation, please visit our support page at www.teachtown.com/support.

To review the TeachTown Frequently Asked Questions, please click here.

If this data has not provided a solution to your question, please submit a request for technical support.