TeachTown Basics Frequently Asked Questions
Does Basics Primary work on an iPad, Android or other tablet?
Yes. Basics Primary is available for iPads and for Chromebooks. For more information, please visit www.teachtown.com/apps.

Do I need to install anything to use Basics Primary?
If using the app through a web browser, there is nothing you need to install. However, if you are wish to use the app on an iPad or a Chromebook, you will need to install the relevant app. For more information, please visit www.teachtown.com/apps.

What are the system requirements for running Basics Primary?
Please visit www.teachtown.com/systemrequirements.

What learning objectives and material does Basics Primary cover?
Basics Primary is designed for students with a developmental age of 2 to 7 years. Basics Primary has 6 learning domains: Adaptive Skills, Cognitive Skills, Language Arts, Language Development, Mathematics, and Social and Emotional Skills. All of the On Computer Lessons and Generalization Lessons fall into one of the six learning domains.

What happens if my student is initially placed too low in the curriculum?
If your student is initially placed too low in the Basics Primary curriculum, the software will recognize that and correct it. Every time your student begins a new lesson in Basics Primary they are given a pretest to determine how well they understand the material in the lesson. If your student passes the pretest they will automatically be given the next lesson in that domain. However, if your student passes numerous pretests in a row, the program will recognize that their placement in the current domain is too low and will advance the student's placement in the domain by a greater degree than normal.

What happens if my student is initially placed too high in the curriculum?
If your student is initially placed too high in the Basics Primary curriculum, the software will recognize this and correct for it. As your student continues to use Basics Primary, the software will give your student easier lessons until your student begins to succeed. At this point, Basics Primary will begin to present more challenging lessons.

My student passed a lesson but still seems to be struggling. Can my student go back and review that lesson?
Yes, use Facilitator Selected Lessons. If you choose to start a session for your student using Facilitator Selected Lessons the computer will only give your student the lessons you chose. This allows your student to work on specific concepts that you feel they still need to learn.

Follow the steps below to choose lessons for your student
  • Launch Basics Primary and Log In
  • Select your student
  • Click CURRICULUM at the top of the page
  • Click VIEW FACILITATOR SELECTED LESSONS
  • Click ADD LESSONS at the bottom of the page
  • Click the box in the Add column next to the lesson you want to add
  • Repeat Step 6 to add more lessons
  • Click DONE
  • Review the lessons you chose.
  • Click DONE

To start a computer session using Facilitator selected lessons:
  • Click the START STUDENT SESSION tab at the top of the screen
  • Click FACILITATOR SELECTED LESSONS
  • Set the session length by doing one of the following:
    • Select the box next to By Number of Lessons
    • Use the drop-down menu to set the number of lessons
    • Choose the number of minutes from the drop-down menu to set the session length
    • Click CONTINUE
    • Once your student is ready to begin, Click START SESSION

The TeachTown map will appear. This is the beginning of the student session. When the student session ends, or if you need to end a session early, hold down the (left) mouse button and the “T” key to exit the student session.

I'd like my student to focus on a particular set of lessons and not take the rest. Is there a way I can do this?
Yes, each time you start a session for your student, simply choose either Computer Selected lessons or Facilitator Selected Lessons. If you choose to start a session for your student using Facilitator Selected Lessons the computer will only give your student the lessons you choose. This allows your student to work on specific concepts that you feel they still need to learn.

Follow the steps below to choose lessons for your student:
  • Launch Basics Primary and Log In
  • Select your student
  • Click CURRICULUM at the top of the page
  • Click VIEW FACILITATOR SELECTED LESSONS
  • Click ADD LESSONS at the bottom of the page
  • Click the box in the Add column next to the lesson you want to add
  • Repeat Step 6 to add more lessons
  • Click DONE
  • Review the lessons you chose
  • Click DONE

To start a computer session using Facilitator selected lessons:
  • Click the START STUDENT SESSION tab at the top of the screen.
  • Click FACILITATOR SELECTED LESSONS.
  • Set the session length by doing one of the following:
    • Select the box next to By Number of Lessons
    • Use the drop-down menu to set the number of lessons
    • Choose the number of minutes from the drop-down menu to set the session length
    • Click CONTINUE
    • Once your student is ready to begin, Click START SESSION

The TeachTown map will appear. This is the beginning of the student session.
When the student session ends, or if you need to end a session early, hold down the (left) mouse button and the “T” key to exit the student session

How do I add a Facilitator, and who can be a Facilitator?
Basics Primary refers to all adults on your student’s educational team as facilitators. To add
a new facilitator, you need their email address. Basics Primary sends an email inviting them to be a
facilitator on your student’s account. They accept the invitation by clicking on a link in the email. If the new facilitator does not have a Basics Primary account, they must create one before using the program with a student.

Do not share your login information with anyone. This protects the confidentiality of your student’s account.

You can add as many facilitators as are appropriate for your student. There is no cost to become a
facilitator in Basics Primary.

Basics Primary recommends that you add all members of the student’s educational team as facilitators.
This includes teachers, para-educators, Speech and Language Pathologists (SLP’s), Occupational Therapists (OT’s), parents, behavior analysts, etc.

You can invite a facilitator to join a student's team when using the program by following these steps:
  • Click the CURRENT STUDENT tab at the top of the screen
  • Click MANAGE TEAM
  • Click ADD FACILITATOR
  • Fill in the new facilitator’s information
  • Click SEND INVITATION
  • Click OK
  • Click the HOME tab to return to the Home screen

An email will be sent to the new facilitator asking if they want to accept or decline working with your student. You will receive an email notifying you whether the new facilitator accepted or declined your invitation.

Why do the map locations fade out?
Each building in the TeachTown Map represents a subset of lessons from the curriculum.

When your student is at a point where no lessons are currently available for a particular building, that building fades out to eliminate that choice. For example, if you are using Facilitator Selected Lessons you might not have chosen a lesson from each building. Therefore when your student begins their session, the building with no lessons will be faded.

If your student chooses a building far more often that the other buildings, that building will be faded (and not available as a choice) until your student has chosen more lessons in the other buildings.

How do I know which Generalization Lessons to use with my student?
Basics Primary automatically recommends Generalization Lessons for your student based on lessons your student is taking and has already completed on the computer.

Technical Support

I am experiencing technical problems when using TeachTown Basics. What should I do?
From the Home screen, click the Contact Us link at the bottom of the page and describe the problem
that you are encountering. Alternatively, you can submit a support request here.

Billing

Will I lose my student’s data if their account becomes deactivated?
No. TeachTown stores your student’s data on our secure server at all times. Even if you suspend
(deactivate) your student’s account the data will not be deleted. This allows you to reactivate your student at any time and still have all their data.

How do I deactivate my student’s Basics Primary monthly subscription? Deactivated students can’t use Basics Primary. The student’s facilitators can’t view the student’s
data or reports. However, a deactivated student’s data is not deleted. Basics Primary stores your student’s data on our secure server at all times. This allows you to reactivate your student at any time.

A deactivated student will still appear on your screen if you’re viewing All Students. However, a deactivated student will have an exclamation mark in a triangle next to their name, indicating they are inactive. You can also view just your inactive students by choosing that option from the My Students tab.

Credit Card Customers:
  • Launch a web browser and navigate to testweb.teachtown.com/login
  • Log in with your username and password if necessary
  • Click VIEW MY STUDENTS in the menu on the left
  • Select the desired student from the list
  • Click EDIT STUDENT ACCOUNT
  • Click DEACTIVATE MONTH TO MONTH SUBSCRIPTION or DEACTIVATE TEACHTOWN
  • Click DEACTIVATE
  • Click OK

Organizational Customers (school districts, clinics):
  • If your student is moving to another organization that is currently using Basics Primary or would like to consider using Basics Primary for this student, the data and payment options can be transferred to the accepting student's organization.

Contact TeachTown for additional information by emailing us at clientservices@teachtown.com or by calling us at 1-800-644-7811.

Steps:
  • Launch a web browser and navigate to testweb.teachtown.com/login
  • Log in with your username and password if necessary
  • Click VIEW MY STUDENTS in the menu on the left
  • Select the desired student from the list
  • Click EDIT STUDENT ACCOUNT
  • Click DEACTIVATE
  • Click OK

Security

How secure is my student's data in the TeachTown system?
All sensitive student data is transmitted between the client application and our server via a secure encrypted connection over the HTTPS protocol. This is the same technology that is used from on line credit card processing and financial institutions.

Our back end database is a robust commercial Relational Database Management System that is located behind a secure firewall located in a high security data center. All data is backed up regularly to multiple geographic locations for safety and redundancy.

How is data transmitted between Basics Primary and the central server?
Information is transmitted between client and server via web services over encrypted HTTPS. Typically the format is HTML or JSON.

What third parties have access to student data?
Only authorized TeachTown subscribers have access to student data via reports that are available behind a secure login. If data is used for purposes of research it is fully anonymized.